💃 Jira Service Management Smart Values

To test what your smart value returns, use the manual trigger with log action and the result displays in the audit log.. issue. The active issue. Through the dot notation you can access fields like issue type, status and custom fields (details on how you can use these to interact with Jira's REST api are here) Smart values in Jira automation. Jira smart values - issues; Jira smart values - projects; Jira smart values - lists; Jira smart values - text fields; Jira smart values - users; Jira smart values - conditional logic; Jira smart values - date and time; Jira smart values - math expressions; Jira smart values - development; Jira smart values Make sure that your team is working on the right requests at the right time with easily configurable service project queues. A queue is a filtered set of issues that are displayed to your team. Use your project's default queues or create custom queues to save time triaging requests, and to give your agents more visibility of the number and type When you build rules that create an issue in Jira Software you can use smart values to add Confluence information to the details of your ticket. Some smart values that might come in handy: {{space.name}} – the name of the space {{space.url}} – the URL link to the Overview of a specific space {{page.url}} – the URL link to a specific page Hi, i follow all recommendations above and still get. The destination status could not be resolved. If using a smart-value ensure this resolves to a numeric status ID or untranslated name for issues (with current status): LWS-9 (Twilio sent Notification - 3) although it failed it change the status. Like. Available in Server Lite: No. This condition allows you to quickly put a condition together without needing to write smart values or JQL. You just click what you want from our populated dropdowns and fill in the blanks. It supports most common Jira fields. Use this condition ahead of JQL and Advanced Compare Condition, where possible. Thanks for your insights! I want to use this to correctly insert a newly created confluence page (for documentation and review purposes) into the page tree. We wanted to get the previous assignee before automation changed it (as part of a workflow transition post action) to assignee "Automation by Jira" so we could set it back to the original. Here's the important details: Create Variable {{oldAssigneeId}} with the smart value {{assignee.accountId}} Edit Field (Assignee): {{oldAssigneeId}} The changed field value is available anywhere smart values are supported using the { {fieldChange}} substitution. Use { {fieldChange.fromString}} and { {fieldChange.toString}} to access display values and { {fieldChange.from}} and { {fieldChange.to}} to access raw values (for a select field for example). { {fieldChange}} only contains the first Hey, I have a rule that triggered on a specific issuetype creation and then sends a Slack message to a channel. For some reason I cant get the value of the custom fields name I want to send. I tried to following conventions: {{issue.Employee Name.name}} {{issue."Employee Name".name}} {{issue.[Emp Jira smart values - users; Jira smart values - approvals; Scenario. Let's consider a Jira Service Management Project that has two levels of approvals (each one requires single approval): Initial Validation - First Approval Step; Secondary Approval - Determined depending on the issue characteristics In "Additional fields" you need to clear the example values and then insert the code Ravi suggested. You can see above how it should look like. You have to use advanced edit to get the account id of the user from the people field. Try this to set the assignee. vIwFp6T.

jira service management smart values